Complaint / Appeal (Proficiency Testing)

If something has not met your expectations, please let us know.

After receiving the evaluation of results, participants have the opportunity to submit any complaints or appeals (proficiency testing) within 14 days via email at info@rfb.bio or using the contact form provided by SPMD-RfB.

Participants must clearly indicate whether they are submitting a complaint or an appeal (proficiency testing).

All submitted complaints and appeals (proficiency testing) are handled and reviewed within the SPMD-RfB complaint management system. In the course of processing a complaint or appeal (proficiency testing), SPMD-RfB staff will contact the participant.

The matter will be reviewed internally, and the participant will be informed about the findings and any necessary measures. The final assessment of a complaint or appeal (proficiency testing) must be confirmed by at least one person who was not involved in the respective proficiency testing scheme.

Participants will be informed once the processing of the complaint or appeal (proficiency testing) has been completed.